Shipping & delivery

LOCAL ORDERS

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

This will depend on whether you ordered an in-stock item or one that is made-to-order. If we have your Kiira Jewel of choice in stock, then you can expect to have it within 3-5 working days.  If the item is on back-order or is a bespoke piece, please allow us 2-4 weeks to create your treasure and have it delivered safely to you. 

Please note that delivery times may vary depending on the season, but we will hustle to get your perfect piece to you as fast as possible and keep you up-to-date on its progress.

CAN I COLLECT IN STORE?

Absolutely! If you would like to collect your KiiRA treasure in person, please select “collection” as your shipping option. Our studio and showroom is inside Jewel Africa in Cape Town CBD. We would love to see you!

 

Jewel Africa

170 Buitengracht Rd, Cape Town 8001

+21 424 3868

WHAT ADDRESS SHOULD I USE?

As you can imagine P.O Boxes aren’t the best for the delivery of precious jewels, so please provide a physical address where you feel that your KiiRA jewel will arrive safely to you.

INTERNATIONAL ORDERS

WHERE DOES KIIRA SHIP TO INTERNATIONALLY?

We want to share the KiiRA love all over the world, so we would love to ship your favourite jewel to you across the seas. We currently approach all international orders on a case-by-case basis, so please contact us directly to place your order and we will advise you on the best way to get your treasure to you. 

CUSTOMS & DUTIES

You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. Customs policies vary widely from state to state and country to country, so be sure to investigate before placing an order, as we can’t be held liable for any extra charges

PAYMENT OPTIONS

We accept PayPal and EFT (Electronic Funds Transfer) for all international orders.